Report on the Changes and Current Issues at Royal Cornwall Hospital around Patients with Hearing Loss

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Summary of report content

Healthwatch Cornwall was informed of changes being made at RCHT to improve experience for patients that have hearing loss and went to visit the hospital.

This visit only looked at 2 receptions, 1 ward and 1 diagnostic facility. The hope would be that Healthwatch Cornwall, in partnership with RCHT, would be able to look at all aspects of RCHT to ensure that patients with hearing loss are getting the best quality of care. Healthwatch is aware that RCHT has undergone its own audit to ensure that they are providing equality of care for all. Healthwatch is pleased to see the progress that RCHT has made in implementing improvements for patients who suffer with hearing loss in the past 6 months. There are still a number of issues that have been raised through this visit and HC would hope that RCHT react and implement these changes to improve patient equality.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Types of long term conditions
Deafness or severe hearing impairment
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