Derriford Hospital - feedback

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Summary of report content

Healthwatch Cornwall report on trends in feedback about Derriford Hospital.  They heard from 100 people.

Over 80% of the feedback was negative. Travel and Parking comments account for 37% of all feedback received (within the top six trends), with 94% of those comments being negative. Waiting times for treatment formed over 20% of the feedback.

Both Support and Staff Attitude in relation to clinical nursing received the same amount of feedback

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
100
Seldom heard groups
People who are geographically isolated
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