Enter and view: Porthgwarra Nursing Home

Healthwatch Cornwall undertook an enter and view visit to Porthgwarra Nursing Home on 24 October 2014.  They spoke to 14 people.

Overall, the findings were very positive, with the home demonstrating good practice in many areas. The atmosphere was described as friendly, caring and homely, and staff were praised for their kindness, strong communication, and respectful interactions with residents. Residents reported feeling safe, well cared for, and often described the home as being “like a family.” 

The environment and facilities were of a good standard, with clean, personalised rooms, attractive communal areas, and access to gardens and sea views. However, parking and access to the building were identified as difficult for some visitors, particularly those with limited mobility. 

The quality of food was highly rated, with varied menus and good provision for special diets. Communal mealtimes were seen as enjoyable and social occasions. 

A range of activities was available, including group events and outings, and residents were encouraged to give feedback through regular meetings with staff and management. These meetings were highlighted as an example of good practice because they empowered residents to share their views and resolve issues early. 

In terms of healthcare access, residents generally reported good support, including GP visits and access to hospitals and specialists. However, some concerns were raised about limited choice of GP gender, delays in hospital care, and overdue eye tests for some residents. 

Observations of staffing and care were largely positive, showing strong relationships between staff and residents and evidence of person-centred care. Staff felt supported and worked well as a team, although some mentioned inconsistent staffing levels during sickness and a desire for more regular feedback between appraisals. A small number of residents reported delays in answering call bells, limited bathing frequency, and occasional lack of privacy when staff entered rooms. 

The report made several recommendations, including improving parking, ensuring residents’ eye tests are up to date, raising awareness of wheelchair availability for outings, and sharing good practice with other care providers. 

In response, the provider largely accepted the findings and clarified procedures, confirming that information is available to residents about services such as opticians and GP access, and that improvements would be made to communication and awareness where needed.