Access to health and social care provision in North and South East Cornwall

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Summary of report content

Healthwatch Cornwall undertook research on access to health and social care in North and South East Cornwall in response to feedback from residents living in North and South East Cornwall regarding access to publicly funded health care services.  They heard from 650 people.

The findings showed: 

  • A need for increased NHS Dentist services, especially in Launceston.
  • A lack of awareness of Minor Injury Units in Launceston, Torpoint and Saltash.
  • Only 40% of patients referred for oncology and cardiology reported being seen within the 2 week NICE guidelines (but note the sample size was small).
  • There were long waiting lists for hospital dentistry, gynaecology and ophthalmology appointments.
  • Hospital patients felt that there should be extra consideration around appointment times for people travelling long distances.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine
Dentist
Hospital services- not stated
Obstetrics & Gynaecology
Oncology and cancer care
Patient Transport and NEPTS
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
673
Seldom heard groups
People who are geographically isolated
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