Enter and view: Keneydon House

Healthwatch Cambridgeshire undertook an enter and view visit to Keneydon House on 18 July 2017. They spoke to 9 people.

he home appointed a new Manager in April, with many changes being made and planned for over the coming months. This included some staffing changes. 

Residents told Healthwatch: 

• they were given a choice of meals for breakfast, lunch and tea, and they could ask for drinks and snacks at any time.
• they can vary the times of their meals and where they take them. 

A new kitchen had recently been installed and the home also had a new chef. Food and drink options were explained to the residents and they were asked what they would like. Some residents could forget what meal they had requested and would change their mind when it arrived. The other option available was omelette and salad. 

Fluid and food charts are kept for the residents. We were told by the Manager that many of the residents are high risk for not eating and drinking enough. Different methods are used to ensure that their nutritional and hydration needs are met.

 Staff were caring and considerate, adapting to the new changes in a positive way. Staff were observed to be responsive to the needs of the residents, chatting and helping in a supportive and courteous manner. 

All care staff have a responsibility for the residents’ nutrition and hydration. Training on food and drink is undertaken to ensure they understand the need for a nutritious diet and fluid intake for residents.