Young people speak out: views on health services in Bromley

Healthwatch Bromley wanted to understand children and young people's experience of health and social care.  They undertook a survey to which 70 children and young people responded.

The findings show that general practitioners (GPs) are the most commonly used service, followed by pharmacies, dentists, hospitals, and opticians. Although only a small proportion reported using mental health services, this was still considered significant given the sample size. 

Young people identified several factors that contribute to positive healthcare experiences. The most important was friendly, kind, and reassuring staff who communicate well. Quick access to services, including shorter waiting times and faster treatment, was also highly valued. Additionally, receiving accurate diagnoses, appropriate medication, and clear advice were seen as key elements of good care. 

However, the report highlights several concerns about service provision. The most common complaint was long waiting times for appointments and treatment, particularly for GP, dental, and A&E services. Other issues included negative staff attitudes, poor communication, misdiagnosis, and experiences of not being listened to. Mental health services were specifically criticised by some respondents for inadequate communication and unsuitable treatment approaches. 

Overall perceptions of Bromley’s health services were mixed. While some services, particularly sexual health services, were praised for helpful advice and free provision, others were seen as overstretched and undermined by delays. 

The report concludes with recommendations for improving services for young people. These include reducing waiting times, increasing access to youth-specific and out-of-hours services, expanding sexual health and mental health support, improving health education (including topics like mental health and LGBT issues), and ensuring that staff are consistently supportive and understanding. Young people also suggested providing more information about services, creating drop-in options, and increasing youth-focused initiatives such as workshops and clubs. 

In summary, the report finds that while many young people in Bromley have positive experiences with health services, improvements are needed in access, communication, and youth-focused provision to better meet their needs.