Enter and view: Regency Court

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Summary of report content

Healthwatch Bromley undertook an enter and view visit to Regency Court on 19 February 2016.  They spoke to 10 people.

Tenants said that their relatives visit regularly. 

Menu’s are clearly displayed in the restaurant area. 

There appeared to be no obvious support for tenants with mobility issues.

Tenants wanted more activities within the premises. 

A majority of the tenants said that they did not feel empowered to influence change.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
10
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