Enter and view: Apsley Court

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Summary of report content

Healthwatch Bromley undertook an enter and view visit to Apsley Court Care Home on 8 February 2016. The aim of the visit was to engage with tenants of the Extra Care Scheme to understand their experience and give service users the chance to voice their opinions regarding the care they receive and the environment in which they live. They spoke to 7 people.

Key findings:

The Extra Care Scheme was good in terms of temperature, cleanliness and odour. However the general appearance décor was tired and requires some updating. 

The visit was advertised using the posters supplied by Healthwatch. 

An increased effort to provide stimulation is recommended. 

The general observation was that the tenants seemed happy in their environment and enjoyed the interaction with each other. 

The main theme that came up was the need for more activities. While relatives visit the impression given by the tenants was that this is quite infrequent.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
7
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