Enter and view: Rathmore House

Healthwatch Camden undertook an enter and view visit to Rathmore House on 1 October 2016.  They spoke to 5 people.

Key findings

Rathmore House has a Registered Manager in post. Healthwatch were told that the manager is on site very regularly and she was spoken of positively by staff.

Staff at Rathmore House have the skills and training to do their jobs well and the workforce is generally stable and has generally enough staff, though there may be shortages at times.

Rathmore House is proactive in monitoring and responding to residents changing needs. 

Rathmore House has some links with local community groups but could potentially have more regular contact. The home is looking to increase links with the local community. 

Rathmore House has a full and varied range of activities on offer, including occupational activities. Healthwatch were impressed by the use of individual activities plan and the “resident of the day” scheme (which allows the home to focus on attention on a particular resident). 

 Rathmore House has a healthy culture of challenge and feedback and a clear way for residents and relatives to influence service by holding regular residents’ and relatives’ meetings. Healthwatch were given examples of how relatives had influenced services and heard positive comments from family that the home is open to suggestions. Rathmore House could build on this strength by holding regular surveys of staff, residents and family and by promoting existing methods of feedback such as comments books. 

Residents have a regular access to GPs and dental services. 

Rathmore House accommodates residents’ cultural and lifestyle needs, and the home proactively takes steps to do so.