Insight Bulletin June 2026

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Summary of report content

Healthwatch Surrey report on key themes in the latest feedback they have received from the public.  Since their last bulletin, they have heard from 83 people.

This bulletin covers:

  • Thanks and praise from those with long term conditions
  • The consequences of administrative errors by GP surgeries
  • Patients and carers not feeling listened to in hospital
  • perceived lack of discharge planning causing concern for carers and relatives

 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
83
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