Enter and view: Colville Health Centre

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Summary of report content

Healthwatch Kensington and Chelsea undertook an enter and view visit to Colville Health Centre on 2 April 2026 to find out the effectiveness of its Patient Participation Group.

However, during the visit it became clear that Colville Health Centre does not have a Patient Participation Group. Healthwatch was informed that the previous groups activities ceased during Covid and the practice had then been involved only in patient engagement activities organised more generally by their Primary Care Network. Practice staff were honest, open and engaged during the meeting. Since there were no Patient Participation mechanisms to observe and discuss with patients, Healthwatch discussed how best Colville Health Centre can re-establish an active and engaged Patient Participation Group and meaningfully involved patients in future service design.

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General details

Local Healthwatch
Healthwatch Kensington and Chelsea
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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