Enter and view: post natal services, Good Hope Hospital

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Summary of report content

Healthwatch Birmingham undertook an enter and view visit to post natal services at the Good Hope Hospital on 12 March 2015.  They spoke to 8 people.

It appeared that Good Hope Hospital is well managed who provides an excellent service to women providing choice, dignity and respect.  During the visit, Healthwatch observed the staff team members being very supportive towards patients and being on hand if women required assistance and/or information. 

Having spoken to various patients and relatives during the visit, it was apparent that service users felt they are treated with care, dignity and respect. They felt cared for and would recommend this service.

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General details

Local Healthwatch
Healthwatch Birmingham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
8
Pregnancy/maternity
Currently breastfeeding
Given birth in the last 26 weeks
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