Enter and view: Oak Springs Care Home

Healthwatch Liverpool undertook an announced enter and view visit to Oak Springs Care Home on 22 September 2025.  They spoke to 5 people.

During the visit the home appeared clean and well-maintained with no strong or unpleasant smells. There were several themed areas on different floors, e.g. a small library, a sweet shop, a bus stop, and an indoor garden area. All these appeared to be well-thought out in terms of dementia-friendly design and provided quieter areas for residents. Healthwatch also saw an exit door which had been decorated to resemble a bookcase; they have seen this in other care homes and think it to be another example of dementia-friendly design. 

The residents Healthwatch saw appeared to be well cared for, and managers gave several examples of imaginative and personalised care. 

Healthwatch found during our visit to Oak Springs care home examples of positives and good practice which included:

•  The experience with the ‘dementia tank’ seems to have increased staff understanding and empathy for residents living with dementia.
• The connection with a local nursery and their visits, and the regular themed sessions with children from local schools.
• The dementia-friendly design touches such as the themed areas and bookcase wallpaper on some exits seemed like good dementia friendly design choices to help minimise distress to residents and create a community feel.