Enter and view: Broadway Nursing and Residential Home

Healthwatch Liverpool undertook an announced enter and view visit to Broadway Nursing and Residential Care Home on 8 October 2025.  They spoke to 2 people.

It is important to note that Healthwatch enter and view visits are one-off snapshots of a service, and we can only describe what we saw on the day. During their short two hour visit to Broadway Nursing and Residential home, Healthwatch felt that the environment could do with more maintenance and a focus on cleaning and tidying. 

The flooring throughout the nursing section did not look clean. The flooring did not in itself present a trip hazard, but there were multiple bin bags left on the floor as well as potential trip hazards such as jackets hanging on railings, and cat food bowls and a litter tray on the floor. Several bedrooms looked like they had not been cleaned yet with debris on the floor. 

The corridor walls throughout the nursing unit looked marked and not clean in some parts, as did the radiator covers. This could be from equipment bashing into walls in some cases, but there was definite staining as well. There was also a lot of equipment left at the end of one corridor that narrows the hallway. 

This inattention to detail was mirrored in the residential building where although the corridor walls looked recently decorated and clean, there was a significantly wet floor in a communal corridor, a pool of liquid on the floor in a bedroom and a ladder left unattended in a communal area. 

As Broadway Nursing and Residential Home is housed in an old school building there will be some limitations to what can be changed in the home’s environment. We did feel that many of the communal areas could be much more personalised. The communal lounge/activities area felt cavernous and possibly overwhelming due to its open layout and clinical furniture. 

Healthwatch did see some positives during our visit as well, such as dementia-friendly design choices in the use of residential-style front doors on residents' bedrooms and the clear display of the names of each resident’s key worker. Healthwatch also felt that the dining room area in the nursing building felt much nicer and well-maintained than other areas and had some personalisation and decoration that the residents had created.