Women and multiple long term health conditions

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Summary of report content

Healthwatch Essex explored women's experience of multiple long-term conditions.  They spoke to 19 women.

The report identifies five key themes. First, women face a heavy burden when navigating healthcare systems, including managing appointments, referrals, and test results across multiple specialties. This process is often fragmented, inefficient, and exhausting, particularly when communication between services is poor and when patients are discharged without notice or must repeatedly seek referrals. 

Second, the quality of relationships with healthcare professionals strongly influences women’s experiences. Many participants reported not being listened to, believed, or taken seriously, which undermined trust and sometimes delayed diagnosis or treatment. Positive experiences occurred when professionals communicated clearly, respected patients’ knowledge, and worked collaboratively with them.

Third, women prioritised maintaining their daily functioning and quality of life rather than focusing solely on clinical indicators. They often developed their own strategies to manage fatigue and symptoms, but these approaches were not always recognised or supported by healthcare systems. Caring responsibilities, especially for children or family members, further shaped how they managed their conditions and interacted with services. 

Fourth, many participants experienced ableism and structural barriers in both healthcare and wider society. Services and environments were often not accessible, and women described difficulties accessing benefits, facing public stigma, and dealing with the financial costs of living with chronic conditions. These challenges required constant self-advocacy, which was physically and emotionally draining. 

Fifth, neurodivergent women (e.g. those with autism or ADHD) faced additional challenges in managing multiple long term health conditions. Healthcare systems were often not designed to meet their needs, with inadequate adjustments, poor understanding from professionals, and difficulties accessing appropriate support. Tailored communication, sensory considerations, and better training for staff were identified as key improvements. 

Overall, the report concludes that current health systems, which are organised around single conditions, do not meet the needs of women living with multiple conditions. It calls for more holistic, joined-up, and person-centred care that values women’s expertise in their own conditions, improves accessibility, supports prevention, and strengthens relationships between patients and professionals.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated
Screening services and testing

Details of people who shared their views

Number of people who shared their views
19
Gender
Women
Types of disabilities
Physical or mobility impairment
Sensory impairment
Types of long term conditions
Diabetes
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