Patient experience report Q4 2025-26

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Summary of report content

Healthwatch Ealing report on key themes in the feedback they received in quarter 4 2025/26.  During that period, they heard from 1,268 people.

The report sets out the top five service types reported and a deep dive into feedback about GPs and hospitals.

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Referrals
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1,268
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