Enter and view: Georgian House Nursing Home

Healthwatch Ealing undertook an enter and view visit to Georgian House Nursing Home on 13 March 2026. They spoke to 12 people.

The home is welcoming, and overall, it is nicely decorated with some artwork made by residents and staff. The front door has a number-coded lock and therefore requires a staff member to open it, making the home secure. 

At the time of the visit, most residents were in the lounge doing small activities, such as colouring, with staff. The chairs were arranged around the room, and music was being played in the lounge. There is also a large TV screen. 

The food menu is displayed in the dining room with photos, making it dementia friendly. There is dementia-friendly signage displayed throughout the home.

There is some wear and tear, such as damage to the floor upstairs; however, we were told that refurbishment work is ongoing. For example, one of the residents’ rooms had just had its bathroom redone

All residents told us they are either Very Satisfied or Satisfied with the Cleanliness, Helpfulness of staff, Visiting arrangements, Support from care staff regarding their health, and Garden/Outside space. 

The residents are generally very happy with the staff and described them as “good at their jobs”, “amazing”, and “close-knit”. One resident said that the staff create a lovely atmosphere. 

The residents said there is a variety of activities that take place at the home daily. These include exercise, such as hand-eye coordination exercises, singing, pantomime, bingo, and outside trips. The home also does dementia-friendly activities, such as colouring.

A few residents expressed some dissatisfaction with the variety of meals, in particular for vegetarians. One resident expressed their wishes to replace dinner with something other than sandwiches. 

A resident expressed their wishes for better communication between the home and the GP.

All staff members spoken to expressed satisfaction with Cleanliness, Helpfulness of management, Pay, Support for direct supervisor, and Leave/sick time 

Staff mentioned various training that they received as part of their induction, such as moving and handling, fire safety, end-of-life care, infection control, dementia, first aid, safeguarding, and food and hygiene. Staff also said that they can access further training that will help them to improve the care they provide to residents. 

Staff mentioned that being able to help and care for residents and seeing the residents happy with the care they are providing is the best part of their job. Additionally, having supportive team members and management makes for a good working environment. 

Staff also welcome resident feedback and suggestions for improvements. Healthwatch were told that the home had recently surveyed residents about how to improve the home.