Enter and view: Dr Mackenzie and Partners, Haslingden Health Centre

Healthwatch Lancashire undertook an announced enter and view visit to Haslingden Health Centre on 11 December 2025. They spoke to 12 people.

Overall, the feedback received from patients was positive with several patient responses describing satisfaction with the quality of care and the attitude of staff. Patients also praised the communication between the surgery and themselves, commenting on how staff would provide support with different queries that they needed. The care delivered by the practice was a highlight of the comments received. Three patients commented that they had been long-term patients at the practice and had travelled to their appointment from nearby Helmshore to use the services at Dr Mackenzie because of their satisfaction with patient care. 

However, some patients raised concerns about delays in the appointment-making process, commenting on how it can take some time to get through on the phone at certain times during the day with one patient reporting that they only made appointments in person. Throughout the visit staff members were observed to be kind, courteous and considerate towards the needs of patients with some complex enquiries being handled in a sensitive manner.