What People Told Us About Health and Social Care in Staffordshire
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During 2025/2026, as part of wider research projects, Healthwatch Staffordshire spoke to people across the county about their experiences of health and social care services. Most of the feedback they received focused on GP services, hospitals, dentistry, pharmacies and social care.
96 additional respondents shared feedback during the period of research, this number doesn’t include feedback received through Healthwatch's usual channels. Over half of respondents described their care as good. However, many people also told about ongoing problems, particularly around accessing appointments, long waiting times, poor communication, and systems that do not work well for older people and those with disabilities.
People also praised individual staff for being kind, caring and professional. Where care worked well, it was often because staff listened, explained things clearly and treated people with respect. Where care did not work well, it seemed to be due to system pressures rather than individual staff.