Fracture and Orthopaedic Clinic (NNUH) Feedback

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Summary of report content

Healthwatch Norfolk visited the Fracture and Orthopaedic Clinic in the Norfolk and Norwich University Hospital to speak with patients about their experience with the service.  They spoke to 20 people.

The report looks at:

  • The services provided
  • Healthwatch observations about the facilities, accessibility, waiting times and information
  • Patients' experience of care and waiting times

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Orthopaedics and fracture clinic

Details of people who shared their views

Number of people who shared their views
20
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