Patient experience report Q4 2025-26

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Summary of report content

Healthwatch Hillingdon report on key themes in the feedback they received from the public in quarter 4 2025/26.  During that period they heard from 291 people.

The report covers key themes in data about GPs and hospitals.

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General details

Local Healthwatch
Healthwatch Hillingdon
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
291
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