How People in Staffordshire Keep Well after Discharge from Mental Health Services

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Summary of report content

Healthwatch Staffordshire explored how NHS services in Staffordshire support adults’ mental health during care and after discharge, and how people stay well once they have left services. The project links to local mental health policies and the Five Ways to Wellbeing.  They undertook a survey and focus groups.

Many people told Healthwatch Staffordshire that, after being discharged from adult mental health services, they did not always receive enough guidance on how to stay well or how to get further support if they needed it. 

Participants reported using a range of services, including GPs, talking therapies, community mental health teams, crisis teams, inpatient units and social prescribing. They described many ways of keeping well, such as attending community groups, counselling, support from family and friends, healthy lifestyles, self-help apps, peer support and volunteering. However, they also highlighted important gaps in support.

Overall, respondents expressed a need for post-discharge mental health support that is clear, joined up and ongoing. Priorities include better information, stronger collaboration between GPs and mental health teams, regular medication reviews, and recognition of the vital role of community and peer-support groups.
 

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
General Practice (GP)
Hospital-based psychiatric care
Mental health crisis service
NHS 111
Other
Services for people with drug, alcohol and other addictions
Social prescribing
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
132
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not recorded
Types of disabilities
Mental health condition
Types of long term conditions
Mental health condition
Seldom heard groups
People who are geographically isolated
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