Key insights from February - March 2026

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Summary of report content

Healthwatch Sheffield report on key themes in the feedback they received in the period February to March 2026.  During that period, they heard from 253 people.

The report covers:

  • Feedback about GPs, including the use of AI chatbots to answer phone calls
  • Hospital care, including A&E facilities and parking
  • Barriers to accessible information and inclusive health and care access
  • The importance of appointment reminders
  • The mental health, autism assessment and memory clinic services provided by Sheffield Health Partnership University
  • NHS dentistry

 

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Hospital-based psychiatric care
Memory clinic
Services for people with Autism/on the Autism spectrum

Details of people who shared their views

Number of people who shared their views
253
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