Safeguarding voices

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Summary of report content

Healthwatch Cumberland and Healthwatch Westmorland and Furness undertook surveys of professionals and people with carers about the the Section 42 safeguarding enquiry process across Cumberland and Westmorland & Furness.  They reached 261 people.

Three in five professionals greed raising a safeguarding concern is simple and straightforward. 33% felt well informed about what would happen and when - while 26% disagreed, , showing inconsistent communication.

Over a third said they received outcomes, but nearly 50% weren’t confident about timeliness or how to challenge decisions.

People and their carers said that communication was mixed. Two in five were not given clear explanations of roles or processes. However three in five said they felt involved in decision making.

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General details

Local Healthwatch
Healthwatch Cumberland
Healthwatch Westmorland and Furness
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Patient/resident safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other

Details of people who shared their views

Number of people who shared their views
261
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