Enter and view: Lockwood GP surgery

Healthwatch Lancashire undertook an announced enter and view visit to Lockwood GP surgery on 4 February 2026.  They spoke to 11 people.

Services provided at the practice include GPs, GP assistants, nurse practitioners, paramedics, clinical pharmacists and pharmacy technicians, a patient liaison manager, healthcare assistants, and reception and administration staff. Patients also have access to a Mental Health Team and Social Prescribers. 

When initially contacting the practice they were welcoming to a proposed visit, and the Healthwatch Lancashire representatives found the surgery staff to be helpful, friendly and approachable. 

Overall patients were positive about the quality of care that they received at the practice. Staff were described as caring and helpful, and all patients spoken with were satisfied with the quality of treatment that they were receiving. The use of a talking radio station to help maintain patient confidentiality was discussed as a positive by two patients, with one adding that this needs to be extended to the reception area in order to maintain confidentiality when talking with the reception staff.

 Limited blue badge parking was raised by one patient, and one patient felt that there needs to be more communication around the availability of a quieter waiting space for people with neurological conditions and who may find a busy waiting area overwhelming. Two patients talked about how access to drinking water whilst waiting for their appointment would be beneficial. One patient stated that waiting room temperatures are too high. 

Staff feedback was positive with both members of staff stating that they are able to cope well with their workload by working as a team and supporting each other. Both staff members who provided feedback felt that they provide person centred care. 

Observations identified that the practice is accessible, nicely presented and well maintained. Staff and patient interactions were seen to be good. It was noted that there is a need some for more dementia friendly features/signage for the accessible toilet, and a routine audit of posters/survey to ensure that they are kept up to date.