The Experience of GP Services, 01.04.25 - 31.03.26

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Summary of report content

Healthwatch Hammersmith and Fulham look at key trends in their data about GP services during the year 2025/26.  During that period, they heard from 1,907 people.

The report looks at:

  • Top themes
  • Service access
  • Clinical treatment and staff attitude
  • Administration and communication

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
1,907
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