Through the eyes of the service user: Improving Adult Social Care in Wolverhampton

Healthwatch Wolverhampton decided to look at adult social care after hearing from people about what support is available.  They collected feedback via engagement events, interviews and a survey.  

The key themes that emerged from what people told us centre around the need for better access to information, more support for service users, and improved communication. 

 Some people have reported experiencing difficulties with communication when trying to navigate Adult Social Care services. Some feel that they must ‘chase’ for updates. Additionally, there are concerns about the communication between different services, with people often unsure about which service is responsible for their care.

There is a lot of information available, but people find it difficult to access. Some individuals have reported that navigating the Council website is challenging. Additionally, some people we have spoken to struggle with technology and others have limited mobility, which makes it hard for them to seek help in person.

Many people spoken to either live alone, rely on another person or have limited contact with others. This can sometimes lead to feelings of isolation, which can negatively affect their mental health.