What you told us: March 2026

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Summary of report content

Healthwatch Northumberland report on key themes in the feedback data they received in March 2026.  During that period they heard from 65  people.

Top issues they heard about:

Hospital outpatients: 

  • Poor communication between departments and with patients.
  • Insufficient parking, particularly lack of disabled parking spaces.

Audiology services:

  • Insufficiently resourced hearing aid maintenance drop-in sessions for the numbers attending meant patients were often turned away.
  • Difficulty getting appointments with long waiting times until an appointment became available

GPs:

Difficulty booking an appointment and poor quality of care were the most common issues. However just under half of the feedback praised the quality of care received.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Parking and transport
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ear, nose and throat, audiology and maxillofacial services
General outpatients and hospital-based consultants
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
65
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