Your views on the creation of a new NHS Online Trust (a virtual hospital)

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Summary of report content

In February 2026, Healthwatch Brighton and Hove ran a survey to find out what local people thought about NHS Online.  159 people responded.

Just over two thirds hadn't heard about NHS Online Trust.

Just under a third were likely or very likely to ask to be referred there if needed.  The report explores the reasons why people would and wouldn't ask to be referred there.

Respondents want online appointments during standard working hours and at weekends.

There was great interest in understanding how you could switch between using NHS Online and being seen in person and in knowing that you won’t lose your place in a waiting list if you transfer to NHS Online.

Respondents left a diverse range of comments, some were positive and others voiced concerns that included cyber security, and concerns for those who are digitally excluded.

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Referrals
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
159
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0
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