Enter and view: the Victoria Day Centre
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Healthwatch Lancashire undertook an announced enter and view visit to the Victoria Day Care Centre on 13 January 2026. They spoke to 12 people.
The Victoria Day Care Centre is located on Victoria Road East, Thornton-Cleveleys, in the Wyre Borough. The centre is based in a former ground floor hairdressers which the current owners refurbished extensively in order to create a purpose built environment for the day care centre, and this included extending the ground floor in order to create a wet room for personal care.
The Victoria Day Care Centre provides day care services for older people with dementia/Alzheimer’s and/or other life-limiting/neurological conditions, with a range of activities on offer to aid cognitive stimulation, as well as encouraging social interaction. A hot meal is also provided which is cooked on-site.
Several of the people using the service were deemed not to have capacity to understand what was being asked or be able to recall their day due to having dementia/Alzheimer’s. However, all clients engaged with were happy with the centre and the service that they are receiving, and were seen to be enjoying the activities they were undertaking at the time of the visit. Staff were praised by several clients for being kind and helpful.
Feedback from all three relatives was positive, with staff being talked about as caring and kind, and the centre being a pleasant environment. All three relatives were aware of the activities on offer and that their loved one has choice around their day.
Feedback from staff was positive, with staff members talking about their enjoyment of their role and that the service provides person-centred care. One staff member felt that more staff on busier days would be helpful, and two talked about how more clients would increase the opportunity for more social interaction between clients.
Observations showed good staff and client interactions, with staff appearing to know the people using the service well, and a pleasant environment with a good atmosphere