Enter and view: Urgent Treatment Centre, Morecambe

Healthwatch Lancashire made an announced enter and view visit to Morecambe Urgent Treatment Centre on 11 December 2025.  They spoke to 6 people.

Patients were seen to be treated quickly and efficiently, and overall the patients spoken with were satisfied with the level of care that they received. Low waiting times, locality/convenience and helpful staff were seen as a positive when using the Urgent Treatment Centre. 

At the time of the visit the waiting space/reception area was seen to be in need of some improvement by varied seating types and better layout, and two patients commented around this aspect. This is currently under review by FCMS who have already identified this need and have plans in place for improvement in the near future. 

Throughout the visit patients were seen quickly with minimal time spent in the waiting area, and staff were observed being friendly, professional and helpful. Discussion with management determined that FCMS actively seek and listen to patient feedback, and act on it wherever possible. 

During the visit staff were busy carrying out their roles and it was deemed by Healthwatch Lancashire as inappropriate to distract them from their duties. Healthwatch Lancashire offered staff the opportunity to provide feedback at a later date/time, however, no staff feedback was received for the purposes of this report. 

Observations highlighted the need for some improvements to the external appearance of the building, with peeling paint and cracked windows. However it is important to note that the building is not owned by FCMS and is shared with other NHS services so they have limited influence on building improvements. Internally the building is light, spacious and well maintained overall.