Insight Bulletin - March 2026

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Summary of report content

Healthwatch Surrey report on key themes in their feedback data. This is based on the experiences of 130 people.

  • 48% of feedback relates to hospitals
  • 25% of feedback relates to GP practices
  • 10% of the feedback relates to mental health services.

Key themes in the feedback:

  • Thanks and praise for hospital staff
  • Complaints: confusion and dissatisfaction
  • Prescription issues and breakdowns in shared care
  • Maternity care: capacity issues impacting postnatal care
  • Black and Asian people's engagement with preventative eye care
  • The NHS App

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
Maternity care
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
130
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