Quarterly feedback report: November 2025 to January 2026

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Summary of report content

Healthwatch Greenwich report on the feedback they received from the public during the period November 2025 to January 2026.  During this period, they heard from 511 people.

This quarter’s signposting requests show where residents are finding it hardest to navigate local health and care services. Three key pressure points stand out: raising concerns about GP care, understanding social care and community support, and accessing clear information about rights and entitlements. The insights below show not only where residents need support most, but how we can collectively support residents earlier and more confidently.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Complaints
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Diagnosis
Referrals
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
511
Types of long term conditions
Deafness or severe hearing impairment
Did you find this attached report useful?
1
1 votes with an average rating of 1.