Enter and view: Grace Lodge Nursing Home

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Summary of report content

Healthwatch Liverpool undertook an enter and view visit to Grace Lodge Nursing Home on 30 June 2025.  They spoke to 10 people.

Overall, Healthwatch observed that Grace Lodge seems to be a well-running nursing home. The manager Suma came across as well organised and confident in her ability to support the residents and families. She was clear that she would not rush the introduction of more residents without the support and infrastructure in place to keep them safe and happy. 

Healthwatch felt that some areas of Grace Lodge did not look as appealing as others and that it could benefit from some targeted maintenance and decoration. The flooring in areas looked ready for replacement and some areas lacked decoration making it look more clinical and worn than other areas with decoration in place. 

The residents Healthwatch spoke to all seemed happy with their care, had praised the staff. Most of the residents that spoken to also seemed to be enjoying the food on offer. The family members Healthwatch spoke to had positive opinions about the home with two in particular having the highest of praise for Grace Lodge staff and the positive impact the home has had on their loved ones.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
10
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