Enter and view: Church View
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Healthwatch Liverpool undertook an enter and view visit to Church View Care Home on 24 September 2025. They spoke to 4 people.
Healthwatch found the home to be clean, well-maintained and homely environment that was and decorated to a high standard. They saw staff interacting in a respectful manner with residents. They observed staff knocking and letting residents know they were outside when they were coming into people’s rooms. Feedback from relatives also was positive about the staff team.
There were several things Healthwatch particularly liked about the home, including the pets and the responsibility of caring for the pets being shared with residents who wanted to help. The manager told Healthwatch about the high staff retention rates and the lack of using agency staff which provides continuity for residents and staff. Healthwatch also liked hearing about the ‘Butterfly’ end of life in-house training provided, as that can help to make a difficult time more bearable for residents and relatives.
Finally, it was clear there are close working relationships with the GP and the MDT team; this again helps to provide positive outcomes for residents and staff alike.