Enter and view: The Hamlets

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Summary of report content

Healthwatch Liverpool undertook an announced enter and view visit to The Hamlets Care Home on 5 August 2025.  They spoke to 7 people.

Healthwatch observed that The Hamlets seemed to be a care home that was well run, and the residents they met seemed happy and content. 

Healthwatch observed multiple staff members treating residents in a caring manner, with kindness and respect. Staff seemed to have built up a good rapport with the residents, and Healthwatch witnessed them changing communication styles to support different residents. 

Healthwatch also found that the areas of the home looked clean and generally well-maintained. There seemed to be a consistent effort made to make the home as accessible for all as possible, evidenced by the easy-read displays and signage throughout.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
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