Enter and view: Redlam Surgery
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Healthwatch Blackburn with Darwen undertook an announced enter and view visit to Redlam Surgery on 17 February 2026. They spoke to 19 people.
Redlam Surgery is located on Redlam, a main road leading into the centre of Blackburn and easily accessible for patients on foot or travelling on local transport. However, it was noted that patients can struggle to find parking due to there being limited spaces available and on road parking is often busy.
The practice is bright, clean and hygienic; however, some areas may need review for accessibility for patients with dementia. There is good patient information available in the waiting room and despite the fact that the building is old, the practice makes effective use of the space available and accommodates patients who might struggle to get to the upstairs clinic rooms with appointments on the ground floor.
The website is informative, but the complaints procedure might be hard for patients to find, and no details are given for the GPs of the practice.
Patients felt that the staff are courteous and polite and that they overall had enough time with the doctor, with the majority of patients stating that they would recommend the practice. Some patients reported that they had been with the practice for over 20 years.
The GP triage process at the start of each day appears to be effective in managing the call queue with all of the patients we spoke with finding it easy to book an appointment. Access to the call back option and online booking also made the booking process easier for patients.
It was reassuring to note that when Healthwatch representatives flagged up concerns from one patient that he had been misdiagnosed and consequently ended up in hospital, that the Practice Manager and GP were keen to look into this situation and ensure any learning from it was acted on by the team.
The Practice has a wide skillset amongst the team to be able to meet the needs of patients, and they also link well with other teams to support vulnerable patients.