You Told Us: what we have heard from October - December 2025

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Summary of report content

Healthwatch Cumberland report on the key themes in the feedback they heard from the public during quarter 3 2025/26.  They engaged with 2,220 people during this period.

They heard most about:

  • Community mental health teams

  • Orthopaedics

     

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General details

Local Healthwatch
Healthwatch Cumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Orthopaedics and fracture clinic

Details of people who shared their views

Number of people who shared their views
2,220
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