Do you use the NHS App?
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Healthwatch Southend undertook research on the NHS App as they were concerned that it wouldn't work for everyone. They undertook a survey to which 95 people responded.
The feedback received showed local people found the App easy to use and would recommend it to family or friends. Most used the App for ordering prescriptions and viewing their medical records. Fewer used it to make appointments and only 5 to manage organ donation choices.
A few respondents mentioned difficulties in viewing records for their children. Similarly, some mentioned difficulties in signing in to the App.
A smaller number of respondents were apparently unaware of the App. Those who knew about it, but didn’t use it, preferred to speak to someone in person. A small number had concerns about data security.