Loved, liked or left alone? What people in Surrey really think of the NHS App
Download (PDF 152.98 KB)Summary of report content
Healthwatch Surrey wanted to understand what people thought about the NHS App. They undertook a survey and focus groups, reaching 75 people.
Although most people do have the NHS App, less people are actually using it. For those that aren’t, issues with registration and log in processes (or fear of potential issues) and confusion about how to use it are key barriers. A ‘simplified’ and ‘easier to use’ App would help.
There’s a lack of awareness of the full breadth of what the App can do, including booking appointments.
People were concerned that the App wasn't accessible for people with disabilities.