Services Feedback Report: October to December 2025

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Summary of report content

Healthwatch Lambeth report on key themes in the data they received in Q3 2025/26.  During that period, they heard from 332 people about their experiences of health and social care.

They heard the most about GP and hospital services during these months. They also heard about adult social care, urgent care, mental health services for children and adults, and public health. 

The most common feedback concerned: 

  • Booking GP appointments by telephone or online
  • Communicating with and being listened to by GPs and hospital consultants
  • Waiting for treatment in hospital

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General details

Local Healthwatch
Healthwatch Lambeth
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
332
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