Enter and View: Eastbrook GP practice

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Summary of report content

Healthwatch Havering undertook an enter and view visit to Eastbrook Surgery on 8 December 2025. They spoke to 5 people.

The team felt the visit, and the discussions with staff and patients, had been very positive.  It is clear that the building requires updating but there are plans to renovate two new clinical rooms, automatic entrance doors, a new reception desk, more parking spaces, new fire alarm system and repair & repainting of external facia boards.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
5
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