Enter and view: Castlefields Health Centre

Download (PDF 355.25 KB)

Summary of report content

Healthwatch Halton undertook an enter and view visit to Castlefields Health Centre on 22 October 2025.

Castlefields Health Centre provides a clean, welcoming, and well-functioning environment with a wide range of services. Staff were professional, patientfocused, and approachable. While most feedback was positive, some patients noted delays and occasional long waits. Overall, the majority reported good experiences with staff, communication, and clinical care.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Did you find this attached report useful?
0
No votes have been submitted yet.