Enter and view: Beaconsfield GP Practice

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Beaconsfield Surgery on 18 November 2025.

Beaconsfield Surgery provides a well-maintained and accessible environment, supported by a broad range of services and facilities. However, patient feedback highlights ongoing challenges with telephone access, appointment availability and consistency of staff interactions. 

Experiences varied, with some patients reporting very positive care, while others described significant frustration when trying to access support. 

Westbank Medical Centre remains an important part of the Bevan Group network, and differences in site size and layout mean patient experience may vary depending on where appointments are delivered.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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