Enter and view: Newtown Surgery

Healthwatch Halton undertook an announced enter and view visit to Newtown Surgery on 10 December 2025.

The surgery is based within the Health Care Resource Centre and benefits from a clean, well-maintained and dementia-friendly environment, supported by friendly and welcoming staff. 

Many patients said they were able to book appointments when needed, particularly by attending in person or calling the surgery. People generally described positive experiences once they were seen. Some patients did, however, raise concerns about waiting times for routine appointments, and a small number highlighted challenges with the current prescription process. 

Confidence with digital systems varied. While some patients used the NHS App for prescriptions, others preferred telephone or face-to-face contact. Parents needing to request frequent prescriptions, such as infant formula, reported that the process could be time-consuming. 

During the visit Healthwatch observed limited patient information on display, an old prescription box still fixed to the wall and an electronic calling system that was not in use. Addressing these small practical issues could help improve clarity and patient flow. 

Overall, Newtown Surgery provides a supportive and accessible service, offering a range of clinics and additional services to meet patient needs. The suggestions in this report focus on improving communication, strengthening information displays and reviewing operational processes to support a consistently positive experience for patients.