Enter and view: Peelhouse Medical Plaza

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Peelhouse Plaza Medical Practice on 5 November 2025.

Peelhouse Medical Plaza provides a clean, accessible and well-equipped environment, with a wide range of services available to a large patient population. Staff interactions observed during the visit were professional and welcoming. 

However, patient feedback highlighted some challenges around appointment access, particularly via the telephone at peak times. Digital systems were reported to work well for some patients but created barriers for others, especially those who are less confident with technology. Many patients expressed a strong preference for speaking to someone directly and for seeing the same GP for ongoing care. 

Overall, the visit identified a committed staff team and positive clinical care, alongside opportunities to improve access, communication and patient confidence in booking systems.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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