Enter and view: The Beeches Surgery

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Summary of report content

Healthwatch Halton undertook an enter and view visit to The Beeches Medical Centre on 22 October 2025.

The Beeches Medical Centre presented as a small but well-kept practice serving a large patient population. The environment was welcoming and accessible, and staff were observed to be professional and approachable throughout the visit. 

Feedback gathered during and prior to the visit painted a mixed picture. Several people described difficulties booking appointments, particularly by phone or for routine reviews, while others spoke very positively about the care they received once seen. Patients described staff as kind, respectful, and genuinely helpful, saying they felt listened to and well supported.

Overall, the evidence suggests a practice with a strong and caring team, where issues around communication and access are the main areas of patient frustration.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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