Enter and view: Upton Rocks Surgery

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Upton Rocks practice in October 2025.

Upton Rocks GP Practice provides a friendly, supportive and well organised service. Staff were positive and approachable throughout the visit. Despite the very limited space, the practice offers a wide range of services and is able to provide same day appointments for many patients. 

The environment is clean and recently updated, although the size and temperature of the waiting area present challenges. Improvements to signage, equipment and the patient calling system would support both patients and staff. 

Patient feedback was generally positive, with concerns focused on continuity and access to GP appointments for ongoing issues.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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