What we heard about health and social care Jan to March 2025

Download (PDF 2.19 MB)

Summary of report content

Healthwatch North Yorkshire report on key themes in their data in quarter 4 2024/25.  During this period, they heard from 184 people.

The healthcare areas they heard most about were:

  • GP services
  • Hospital care
  • Dentistry
  • Accident and emergency services

GP services

Patients value kindness and clarity—but many face barriers accessing GP services, including long waits on the phone.

Hospitals

Hospital journeys often praised for compassion—but marred by confusion and poor coordination.

A&E

Praise for staff contrasts with concerns over long waits and communication issues in A&E.

Dentistry

NHS dental care feels out of reach for many – with access, cost, and communication driving widespread frustration.

NHS 111

Confusing advice, delays, and how people are assessed over the phone and when using NHS 111 online left many feeling misdirected and unsupported.

Social care

Experiences with care homes and social care show a system stretched—where good care isn’t always guaranteed.

Would you like to look at:

General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
NHS 111

Details of people who shared their views

Number of people who shared their views
184
Did you find this attached report useful?
0
No votes have been submitted yet.