What we are hearing Quarterly Report: January-March 2025

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Summary of report content

Healthwatch York report on key themes in the feedback they received in Quarter 4, 2024/25.  During this period, they heard from 348 people.

The report looks at:

  • Hospital care
  • GP services
  • Mental health services
  • Dentistry
  • Social care services
  • Neurodiversity services

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General details

Local Healthwatch
Healthwatch York
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
348
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